Great experience with GRmetro installing a new furnace for us! Dwight and David really went above and beyond and were more than helpful. They answered any questions that we had and explained everything very clearly, along with very thorough follow ups.I would highly recommend this company and will definitely use them again if anything else arises in the future!
GR Metro always does customer service the right way. From super responsive office staff to friendly, competent techs in the field they consistently get the job done!
Excellent service, knowledgeable technicians, and they truly put the customer first. GRMetro installed a boiler and water tank in my home and got them running perfectly, even after some issues outside of their control. They took the time to make sure it was right. My furnace and AC are nearing end of life as well, and they clearly laid out all of my options, whether it be temporary repairs or replacement when needed. Dwight goes above and beyond and will make sure you and your family are taken care of at a reasonable price. I am looking forward to using them for all of my HVAC needs for years to come!
Andrew was very friendly and answered all of my questions.
Courteous, professional and always willing to answer my questions. Always polite and treated my home as it were their own. We can’t say enough good things about GR Metro! I will recommend them to everyone I know!
Very professional. Fair prices. My #1 HVAC choice. Highly recommended.
David communicated effectively and kept updated on the service that was being done.
Outstanding support! Andrew’s initial visit and Dwight’s after hours support was exemplary. I was particularly impressed by responsiveness and availability outside of regular working hours. Your commitment to helping your customers, regardless of the time, demonstrates your genuine care and dedication to delivering exceptional service. I’ll do business with them in the future!
They are the best! They replaced our old furnace and AC for a very reasonable price and the house no longer has unevenly heated/cooled spots. Our energy bills are lower. The checkups are very helpful to make sure everything is working like it should. I’m really impressed with them and would definitely use them again.
We love GR Metro! Especially David and Andrew. Thank you for your thorough and timely service.
I'm very satisfied with GRmetro, they were on time and thorough with my furnace inspection, I feel safe knowing they did a great job.
Adam was able to repair our gas fireplace in our master bedroom. 25 years old but, no problem, no upselling, smiling and friendly the whole time.Service like you we had 50 years ago.
Technicians showed up on time and completed work in expected time window. They were both kind and knowledgeable. Would recommend GR Metro to anyone needing heating and cooling work done. They did a great job!
Needed immediate furnace service on coldest day. Motor stopped working. GRMetro came early afternoon, got new motor installed and our home is warm again. Dave was nice and professional and the furnace is quiet again. Highly recommend. Thanks!
Andrew did a great job. Friendly, professional…I felt like we knew each other!
Very professional and friendly inspector. I would certainly use your business again.
Very professional part of the furnace it still making noise when it cycles down it's not a problem no but I'm sure in the future it will end up causing problems
Quick and honest! They installed a tankless water heater last year and there was a leak in the gas line. They came out the next day and fixed it for free! I've been very satisfied with Metro
Our water heater died and Andrew was out to take a look the same morning. He diagnosed what needed to get done, shared the options, including a very affordable service program that gave us 10% off the water heater and install. Adam and helper came and installed the new water heater and gave a thorough explanation of what they did and why. Additionally he explained what to expect going forward with the service program. I am very satisfied and now have a partner in GRMetro going forward!
Great furnace tune up from Andrew. Friendly and efficient.
Quality service for a fair price. David, Dwight, and Andrew were all great.
David B (technician) was professional, courteous and knowledgeable. He did a great job and helped me get a good deal on the repairs my system needed.
David did a good job checking out our furnace. He informed us that our furnace failed all his tests. And because of the furnace's age, that it was beyond repair.
David did a wonderful job, he explained everything he was doing well and we understood what he was doing. There was a couple problems going on and he resolved all of them. He was tidy with his stuff and wore those things on your feet to keep dirt and mud off our floors from outside. Highly recommended.
David was a very knowledgeable and friend young man. He is amazing! Would definitely recommend to friends and family. Excellent service
Prompt, conscientious, on time, professional, diligent, expert service. Couldn't be happier.
polite courteous and professional... highly recommend
Andrew Palczewski is an outstanding professional and was a pleasure to meet. His thoroughness and timely work and suggestions were greatly appreciated.I joined the club based on my impression of Andrew and honesty and integrity. Many technicians have not met my expectations. Andrew Exceeded my Expectations! Thank you Andrew!
David was a professional and a fire up standing young man
Andrew is a hero! He came to repair a non working furnace and did so in no time. Very clear and concise and easy to talk to. Thank you!
Chose this company bc of their reviews. And was not disappointed. Called as soon as they were opened, and they were here 2hrs later. David is such a sweet young man and got the problem fixed within an hr. He's definitely an assest to your company. Thank you! Yay!!! Im.not freezing anymore. Highly recommend!!!
David and Kate were very professional, kind, and informative. I would highly recommend.
Had David the service tech from GR Metro over for a furnace tune-up before winter kicks in. Extremely knowledgable and helpful! Would highly recommend!
Charlie did an amazing job. Both he and David were top notch. Dedicated to their job and their customers. Thank you for hiring such excellent employees.
David was nice and he took his time. My family had heat now.
The best communication and service from every single person I have spoken with at GR Metro- Kate, Dwight, Charlie and David. You don’t get the warm fuzzies often from service providers, but it is evident that GR Metro would like to earn your business by standing out from the rest!
David was very nice and knowledgeable. Very helpful!
From the first phone call with Kate, to the service appt. with David, quotes with Dwight and installation of the new furnace & a/c with Charlie the process was amazing. I will definitely recommend their services to all my friends and family. I look forward to using them again in the future for any maintenance needs with my new HVAC system. Very friendly service, answered questions thoroughly. Thank you Kate, David, Dwight and Charlie!!!
Andrew got our heat working! Installed new wiring and made the system much easier to use and properly connected! Thanks Andrew!!
David came over to help. The furnace had died and my elderly parents needed help. They came over, diagnosed it and fixed it. They charged me a fair price. Thanks Dwight let