Position Overview

We are looking for an experienced and motivated Customer Service Representative to join our marketing team. The customer service representative position is open for individuals who love helping others and providing information to make lives easier and better. Our ideal candidate is customer-oriented and has exceptional communication skills.

A Customer Service Representative in our team will be responsible for all the verbal and written communication with our customers. Therefore, we would love to have someone who knows how to listen and remain patient and cheerful throughout the day. If this sounds like you, don’t hesitate to apply for the position.

Duties & Responsibilities

• Answer and manage all incoming calls and emails
• Generate sales leads
• Provide accurate and valid information for the customers
• Handle questions, complaints, and returns and find appropriate solutions quickly
• Keep records of customer interaction and process received files.
• Follow communication procedures and policies.
• Think, answer, and respond quickly to resolve customer issues and questions about products and services
• Retain a polite and professional voice and manner at all times

Requirements

• High school diploma or equivalent
• Proven customer support experience
• Ability to handle a lot of incoming calls with great accuracy
• Knowledge of CRM systems and practices
• Customer-oriented and passionate about helping others
• Ability to respond quickly to different requests and characters
• Excellent multi-tasking and organizational skills

Benefits & Perks

• Health Plan
• Dental Plan
• Vision Service Plan
• Paid Holidays
• Paid Time Off (Vacation, Sick Days, Personal Days)
• Technical Training Programs
• Incentive Compensation Programs

Position Overview

We have an immediate opening for an experienced HVAC Installer to install, maintain, and repair our client’s HVAC systems. As an HVAC Installer, you will travel to our client’s properties, inspect their current equipment, find defects in their device, and perform the required repairs or maintenance routines. The HVAC Installer must be skilled in cleaning, adjusting, and repairing systems. You will inspect and ensure that new systems work efficiently.

To be a successful HVAC Installer, you will need excellent organizational and problem-solving skills and be respectful. Your essential duty is to provide professional guidance and advice for clients to choose the most acceptable air quality system to satisfy their requirements. Customer satisfaction, safety, and comfort should be your highest priority for success in this role.

Duties & Responsibilities

• Inspect the effectiveness and safety of current customer's HVAC system
• Installing, maintaining, and repairing customers ventilation, air conditioning systems, and equipment
• Diagnosing HVAC systems for electrical and mechanical defects.
• Cleaning, adjusting, and repairing systems, and performing warranty services
• Maintaining a detailed inventory of all HVAC equipment and resources.
• Ensuring compliance with appliance standards and with the Occupational Health and Safety Act
• Participate in all technical training
• Complying with service standards, work instructions, and customers’ requirements
• Ability to work after hours, over weekends, and on public holidays with short or no notice.

Requirements

• High school diploma, GED, or suitable equivalently
• Valid driver’s license
• Vocational, training, or apprenticeship of an HVAC program.
• Current HVAC technician license
• Understanding of advanced principles of air conditioning, refrigeration, and heating
• Working knowledge of boiler systems
• Ability to work in confined spaces
• Reliable and self-motivated
• Excellent written, verbal, and interpersonal skills
• Ability to work after hours, over weekends, and on public holidays with short or no notice

Benefits & Perks

• Health Plan
• Dental Plan
• Vision Service Plan
• Paid Holidays
• Paid Time Off (Vacation, Sick Days, Personal Days)
• Technical Training Programs
• Incentive Compensation Programs

Position Overview

We have an immediate opening for an experienced HVAC Technician. The HVAC Technician will be responsible for servicing and repairing HVAC systems. You will be required to travel to the customer’s location to identify and guide them to improve their HVAC needs. We work with commercial and residential HVAC customers, so you must know how to work with small and large HVAC equipment. You will also be responsible for the service installation to end-of-life by performing maintenance, warranty, and emergency repairs.

Duties & Responsibilities

• Identifying customer’s needs
• Installing, maintaining, and repairing ventilation and air conditioning systems and equipment
• Managing electrical and mechanical faults for HVAC systems
• Cleaning, adjusting and repairing systems, and performing warranty services
• Performing repairs and maintenance
• Participate in technical training
• Ensuring compliance with appliance standards and with the Occupational Health and Safety Act
• Complying with service standards, work instructions, and customers’ requirements
• Supporting team members and peers to achieve KPIs

Requirements

• Vocational, training, or apprenticeship of an HVAC program
• High school diploma, GED, or suitable equivalent
• Current HVAC technician license
• Valid driver’s license
• Reliable and self-motivated
• Understanding of advanced principles of air conditioning, refrigeration, and heating
• Working knowledge of boiler systems
• Excellent written, verbal, and interpersonal skills
• Ability to work after hours, over weekends, and on public holidays with short or no notice
• Ability to work in confined spaces

Benefits & Perks

• Health Plan
• Dental Plan
• Vision Service Plan
• Paid Holidays
• Paid Time Off (Vacation, Sick Days, Personal Days)
• Technical Training Programs
• Incentive Compensation Programs

Position Overview

As a Heating and Cooling Sales Person, also known as a Comfort Advisor, your primary responsibility will be to engage with customers in our neighborhoods and assist them in making informed decisions about their heating, ventilation, and air conditioning (HVAC) systems. You will play a crucial role in selling heating and cooling solutions to residential and commercial clients, ensuring their comfort and satisfaction.

Join our team as a Heating and Cooling Sales Person, and contribute to enhancing the comfort and efficiency of homes and businesses of our neighbors.

Duties & Responsibilities

• Client Consultation: Conduct thorough consultations with clients to understand their specific heating and cooling needs, considering factors such as building size, usage patterns, and energy efficiency requirements.
• Product Knowledge: Stay updated on the latest HVAC technologies and products. Effectively communicate the features and benefits of various heating and cooling systems to potential customers.
• Customized Solutions: Provide tailored solutions based on individual customer requirements. Recommend appropriate HVAC systems, accessories, and maintenance plans to meet their comfort and energy efficiency goals.
• Quotation and Pricing: Prepare detailed and accurate quotations for clients, including equipment costs, installation fees, and any additional services. Clearly explain pricing structures and financing options.
• Sales Presentations: Deliver compelling sales presentations that highlight the value proposition of the recommended HVAC solutions. Address customer concerns and objections professionally.
• Customer Relationship Management: Build and maintain positive relationships with customers. Follow up on leads and inquiries promptly. Provide ongoing support and assistance throughout the sales process.
• Collaboration with Team: Coordinate with installation and service teams to ensure seamless project execution. Communicate customer expectations and project details to internal teams for successful implementation.
• Market Research: Stay informed about industry trends, competitor offerings, and market dynamics in the Western Michigan region. Use this knowledge to enhance sales strategies and maintain a competitive edge.
• Performance Metrics: Meet and exceed sales targets and performance metrics set by the company. Provide regular reports on sales activities, customer interactions, and market feedback.
• Compliance: Adhere to all relevant industry regulations, company policies, and ethical standards. Stay informed about changes in heating and cooling codes and standards.

Requirements

• Proven experience in HVAC sales or a related field.
• Strong understanding of heating and cooling systems and technologies.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Results-oriented with a focus on achieving sales targets.
• Familiarity with West Michigan's region's climate and specific heating and cooling needs is advantageous.

Benefits & Perks

• Health Plan
• Dental Plan
• Vision Service Plan
• Paid Holidays
• Paid Time Off (Vacation, Sick Days, Personal Days)
• Technical Training Programs
• Incentive Compensation Programs